BETA This is a new service – your feedback will help us to improve it.


By phone

Telephone: 0300 003 3601. As soon as the call is connected, press 8 and you will be directed to our Customer Service Centre.
From outside the UK: +44 (0)203 684 2517

Find out about call charges

Our lines are open:

Monday:8:30am to 5:00pm
Tuesday:8:30am to 5:00pm
Wednesday:10:00am to 5:00pm
Thursday:8:30am to 5:00pm
Friday:8:30am to 5:00pm

Our offices are not open to the public, and you will not be able to visit us.

By post

Criminal Injuries Compensation Authority
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow G2 8JQ